9 Benefits of Using Zoho CRM for Your Business

Are you looking for the benefits of using Zoho CRM For Your Business? Do not worry! you are at the right destination. We covered 9 benefits of using Zoho CRM For Your Business to overcome sales challenges.

Zoho CRM Software brings the best customer relationship management software for all businesses and organizations. It has the greatest CRM tools to manage relationships with clients and keep strong connections ahead.

This is the best CRM Software in India which aims to gain new leads and keep the old customers attached. It can manage customer relationships globally and help users generate multiple leads, track sales performance and close more deals.

Zoho is the biggest SaaS (Software as a Service) company that brings cloud-based business applications to everyone. It has out-of-the-box applications with exciting features to tailor to the needs of entrepreneurs.

Besides that, it offers the Best CRM application to manage customer support processes and organise your marketing and sales departments with customer management tools.

There are uncountable benefits to using Zoho CRM Software for businesses. Let’s dive into the blog and see the best 9 benefits of using a Zoho CRM for your business. Let’s read our latest guide on Zoho CRM Features to know why Zoho CRM is a better option for CRM tools.

What is Zoho CRM?

Zoho CRM manages the marketing, sales, and customer service processes of your (B2B) and (B2C) engagement strategy. In other words, using CRM can be beneficial to maintaining business relationships and business-customer relationships.

It is a web-based application based on the SaaS (software-as-a-service) model. Zoho CRM is compatible with multiple devices including Android, iOS, and mobile applications.

It is a web-based application based on the software-as-a-service (SaaS) model. Zoho CRM is compatible with various computer OS and mobile applications. Zoho CRM targets small and medium businesses by offering CRM on budget.

Advanced Sale Process Automation

Zoho CRM Sofware provides advanced sales process automation that enables virtual assistant Zia to forecast the probability of success for every lead. Assistant Zia is capable of taking notes, calculating sales, identifying patterns and suggesting automation on repetitive tasks.

The following tasks would be helpful for the sales process automation.

It will analyze the results of your sales processes.
It will remove the bad leads and increase space in the sales pipeline.
It will track each deal.
It will assign talent according to the prediction score.
It will identify the most probable lead.

Besides, it enables you to work on numerous channels.

Zoho CRM allows you to get more customers through multiple channels and target the best clients. It allows you to manage emails, calls and social media leads easily.

Email Through Zoho CRM

When you use Zoho CRM to email someone, it will keep all your records of every response. It allows you to select the email client.
It shows you the details of each email and informs you whether the email is delivered or the customer opens it.
Zoho CRM allows you to customize your emails according to your needs. It can customize your email sending based on your organization’s policy.
Zoho CRM brings the template for the business emails to ease the emailing process.
Zoho CRM allows you to customize your emails according to your wishes. It customizes the email sending based on the policy of your company.
This feature of Zoho CRM designs the template for business emails to ease the emailing process. According to the number of emails sent by a salesperson, it generates the reports on each email. With the Sales Inbox, one can open an email with any client to Zoho.
It organizes the emails based on the CRM pipeline. By analyzing incoming emails, an email parser automates data entry.

Call With The CRM

The calls with customers and team members have an impact on your sales. Zoho CRM is beneficial for tracking the influence of your calls on sales. It helps to set schedules for calls and receive reminders accordingly.
Zoho CRM allows you to manage leads and contacts with a single click. It also enables you to schedule calls in advance.
It will keep you at the top of new leads and arrange call schedules.
Zoho CRM has an automatic call-logging feature that gives notes and adds follow-up tasks. It also helps to manage the sales call and check the calls.

Must Read: The Best Low Code Custom Application Development Platform: Zoho Creator

Social Media using Zoho CRM

Zoho CRM will help you to manage multiple social media profiles simultaneously.

It would check social media platforms for feedback from customers.
It tracks the interaction between your customers inside your CRM dashboard.
Zoho CRM notifies users of each interaction with your brand.
It will add the leads to CRM from social media.
Zoho CRM will also manage and post to your brand’s social networking sites.

Sales through the Client’s Portal

Zoho CRM brings an online portal for your customers and partners. You can share the data on the portal and give access to the individual client. It allows customers to view products or services and order them quickly.

It will also boost your sales and manage your online client’s portal easily.

It can create a digital catalogue.
It can control the permission access to the portal.
Zoho CRM provides customized portals.
These portals operate on an invite-only basis

You can Segment Customers through Zoho CRM

It will help you to keep updated on future follow-ups.
Zoho CRM can customize your campaigns.
It will ease the record organization based on many criteria.

Nurture the Leads With Zoho CRM

You can create automated workflows to nurture prospects throughout the sales cycle using Zoho CRM.

Nurturing leads can have various merits including:

It can generate unique and relevant sales pitches by personalizing and contextualizing them.
It will ease making connections with customers.
It will make the sales cycle shorter.

It can analyze the returns on your Google Ads

Integrate Google ads with Zoho CRM to track sales.
Gather data on your campaign budget and compare it to other marketing costs.
It will aim for your lead generation keyword in your sales pitch.

Also Read: Building Custom Apps with Zoho Creator: Your Step-by-Step Guide

Manage Events Quickly

Zoho CRM allows you to send invitations and build new contacts during the event.

This will help in following tasks

Invite the contacts in the Zoho CRM database.
Continue the discussion with attendees to cultivate new leads.
Notify you of attendees mentioning you on social sites.
Compare the events with the deals in your pipeline.
Collect the leads and enter them into CRM.

Benefits of the CRM Analytics

This will give you a deep analysis of every facet of your business.

The Reports Generated on Zoho CRM

Zoho CRM allows you to access, track and analyze business and give the best information to make primary decisions.

It will provide 40 pre-built reports that help to track important sales KPIs.
It will convert the reports into chats to analyze data easily.
It will customize reports from multiple modules.

Analytical Components for Deep Analysis

Following are the types of analyses that Zoho CRM performs:

You will get a detailed analysis of all the information. With this, you can make data-driven decisions.
You can choose the arranged templates and chart types. This will be used to represent your data perfectly.
It allows you to export your reports as Excel, CSV, or PDF files and give access to your Dashboard to the people who need it.
Easy filtration of data on the module criteria.
You can combine leads, contacts, campaign tasks, vendors, and quotations in one database.

It will Track all Progress

There are several benefits to this process

Track the progress in sales towards your objectives and plan the follow-up efforts.
Analyze the aspects of the operations that need more attention.
Sales managers can evaluate the success and compare individual performance.

AI-Powered Voice Assistant

Zoho CRM has a sales assistant that is AI-powered. It is named Zia, help customers using the software with different tools.

Zia can perform several tasks as follows.

You can chat with Zia to get the information from your database.
You can even call Zia to fetch the information as she is a conversational AI.
Zia can help you decide the best time to contact your customers to avoid unopened emails and unanswered calls.
It can spot the sales abnormalities in real-time so that you act on them quickly. You don’t have to wait for the month-end to report those abnormalities.
Zia has a competitor’s alert to notify you every time you receive a msg from your prospects.
It will also help in emailing by enriching the customer’s records.
Zia will help you extract the enriched data, contact information, etc.
Zia helps you predict which leads will be more likely to convert.
This CRM will help you pitch the right product to the customer among multiple products. It will make the most of your unselling and upselling opportunities.
Zia can scan the uploaded images and check whether they are desirable or not.
Zia understands the patterns of the team and customizes the suggestions based on them. The team will be able to complete tasks more efficiently.
The virtual assistant can audit logs and activity history from the data and propose suggestions for the workflows to make the sales process go smoothly.

Conclusion

Now you have pretty much know about the 9 benefits of using Zoho CRM for your business! As per the records collected by KG CRM SOLUTIONS, the best Zoho Partner in India, more than 1,50,000 companies use their CRM to uplift their sales and grow the market.

Moreover, this Best CRM supports 26 languages like French, German, etc. The CRM allows you to manage your relationship with customers worldwide. You can visit the official website and check out what it can add to your sales.